Terms of Service
Last Update: September 2020
following terms of service (these "Terms of Service"), govern your
access to and use of the koboGiGs website, including any content, functionality
and services offered on or through www.kobogigs.com,ng (the "Site")
by Computips Technologies Enterprises. and, with respect to payment processing
services, by its subsidiaries: PayStack.com for all payments made. koboGiGs and
its subsidiaries are collectively referred hereto as "koboGiGs"
"we" or "us".
the Terms of Service carefully before you start to use the Site. By using the
Site, opening an account or by clicking to accept or agree to the Terms of
Service when this option is made available to you, you accept and agree, on
behalf of yourself or on behalf of your employer or any other entity (if
applicable), to be bound and abide by these Terms of Service, koboGiGs Payment
found here, each of which is incorporated herein by
reference. If you do not want to agree to these Terms of Service or the Privacy
Policy, you must not access or use the Site. For more detailed policies
surrounding the activity and usage on the Site, please access the designated
This Site is
offered and available to users who are 13 years of age or older. If you are
under 13 you may not use this Site or the koboGiGs services. By using this
Site, you represent and warrant that you are of legal age to form a binding
contract and meet all of the foregoing eligibility requirements. If you do not
meet all of these requirements, you must not access or use the Site.
Support team is available 24/7 if you have any questions regarding the Site or
Terms of Service. Contacting our Customer Support team can be performed by
submitting a request here.
users who purchase services on koboGiGs.
Offers are exclusive proposals that a Seller can create in response to specific
requirements of a Buyer.
Orders are requests made by a Buyer to receive a Custom Offer from a Seller.
are additional services offered on top of the Seller’s Gig for an additional
price defined by the Seller.
Packages allow Sellers to offer services in different formats and prices. Packages
can include upgrades, which lets Sellers price their service for a basic price
of over $5.
Gig® Page is
where the Seller can describe their Gig and the Gig’s terms, and the Buyer can
purchase the Gig and create an order.
Gig / Gigs
are services offered on koboGiGs.
is where Buyers and Sellers communicate with each other in connection with an
the formal agreement between a Buyer and Seller after a purchase was made from
the Seller’s Gig Page.
users who offer and perform services through Gigs or through the Logo Maker on
- Only registered users may buy
and sell on koboGiGs. Registration is free.
- Gigs on koboGiGs may be offered
at a base starting price of N1,000. Some Gigs are offered at a base price
of more than N1,000 as determined by the Seller.
- Buyers pay koboGiGs in advance
to create an order (see Payment Terms).
- Orders are purchased through
the Order button found on a Seller’s Gig page or through a Custom Offer.
- For fees and payments please
read the Payment Terms
- Sellers must fulfill their
orders, and may not cancel orders on a regular basis or without cause.
Cancelling orders will affect Sellers’ reputation and status.
- Sellers gain account statuses
(Levels) based on their performance and reputation. Advanced levels
provide their owners with benefits, including offering services for higher
prices through Gig Extras, or selling their Gig in multiples.
- Users may not offer or accept
payments using any method other than placing an order through
- When purchasing a Gig, Buyers
are granted all rights for the delivered work, unless otherwise specified
by the Seller on their Gig page. Note: some Gigs charge additional
payments (through Gig Extras) for Commercial Use License.
- koboGiGs retains the right to
use all published delivered works for koboGiGs marketing and promotion
- We care about your privacy. You
Terms of Service and incorporated herein by reference.
- Users undertake to comply with
koboGiGs’ Community Standards, which are a set of behavior rules and guidelines, applicable to the koboGiGs community
and marketplace in addition to these Terms of Service, as updated from
time to time.
- koboGiGs offers its users the
Logo Maker, which allows certain Sellers to offer various original logo
designs for Buyers to adjust and customize per their own specific needs,
using special automated design tools. Through the Logo Maker, Buyers
purchase full commercial use rights to the Logo Design embedded with their
- Sellers create Gigs on koboGiGs
to allow Buyers to purchase their services.
- Sellers may also offer Custom
Offers to Buyers in addition to their Gigs.
- Each Gig you sell and
successfully complete, accredits your account with a net revenue of 80% of
the purchase amount.
- koboGiGs accredits Sellers once
an order is completed. See our "Orders" section below for a definition of a
- For more information about
receiving payments, fees and taxes see the Payment Terms.
- Sellers may not promote their
Gigs or any KoboGiGs content via the Google Ads platform.
- The Seller's rating is
calculated based on the order reviews posted by Buyers or Business Account
Team Members. High ratings allow Sellers to obtain advanced Seller levels
(see Levels below). In certain cases, exceedingly low ratings may lead to
the suspension of the Seller’s account.
- For security concerns, KoboGiGs
may temporarily disable a Seller’s ability to withdraw revenue to prevent
fraudulent or illicit activity. This may come as a result of security
issues, improper behavior reported by other users, or associating multiple
KoboGiGs accounts to a single withdrawal provider.
- Sellers are responsible for
obtaining a general liability insurance policy with coverage amounts that
are sufficient to cover all risks associated with the performance of their
- Sellers are allowed to post a
select number of active Gigs based on their Level status.
- 7 Gigs for Sellers without a
- 10 Gigs for Level 1 Sellers.
- 20 Gigs for Level 2 Sellers.
- 30 Gigs for Top Rated Sellers.
- Gigs created on KoboGiGs are User
- Gigs and/or users may be
removed by KoboGiGs from the Site for violations of these Terms of Service
and/or our Community Standards, which may include (but are not limited to)
the following violations and/or materials:
- Illegal or Fraudulent services
- Copyright Infringement,
Trademark Infringement, and violation of a third party's terms of service
reported through our Intellectual Property Claims Policy found here
- Adult oriented services,
- Intentional copies of Gigs
- Spam, nonsense, or violent or
- Gigs misleading to Buyers or
- Reselling of regulated goods
- Offering to prepare academic
works on behalf of Buyers
- Services that extend beyond 30
days of service duration
- Exceedingly low-quality Gigs
- Promoting KoboGiGs and/or KoboGiGs
Gigs through activities that are prohibited by any laws, regulations,
and/or third parties' terms of service, as well as through any marketing
activity that negatively affects our relationships with our users or
- Gigs that are removed for
violations mentioned above, may result in the suspension of the Seller’s
- Gigs that are removed for
violations are not eligible to be restored or edited.
- Gigs may be removed from our
Search feature due to poor performance and/or user misconduct.
- Gigs may include pre-approved
website URLs contained within the Gig description and requirements box.
Gigs containing websites promoting content, which violates KoboGiGs’ Terms
of Service and/or our Community Standards, will be removed.
- Gigs are required to have an
appropriate Gig image related to the service offered. An option to upload
two additional Gig images are available to all Sellers. Sellers must
deliver the same quality of service as shown on their Gig images.
Recurring deliveries that don’t match the quality shown on the Gig images
may lead to the Seller’s account losing Seller status or becoming
- Gigs may contain an approved
Gig Video uploaded through the Gig management tools available on KoboGiGs.
- Statements on the Gig Page that
undermine or circumvent these Terms of Service is prohibited.
- Eligible Gigs in select
Categories may set up Gig Packages to offer their services in structured
formats with multiple price points for the selected Gig.
- Certain categories are
available only to Pro Sellers to create Gigs. If you are not a Pro Seller,
creating a Gig for services available to Pro only may result in removal of
- Gig Extras are additional
services offered on top of the Seller’s Gig for an additional price
defined by the Seller.
- Gig Extras may be removed for
violations of our Terms of Service and/or our Community Standards. For
specific terms, please see the Gigs section above for a list of services
that violate our Terms of Service. Gigs are subject to be removed due to
violations found in Gig Extras.
- The amount of Gig Extras, which
can be offered, and the price for each Gig Extra, is based on your Seller
- Services offered through Gig
Extras must be related to the base service and part of the deliverables on
- Gig Extras may cover different
categories of services that are components to a higher quality delivered
- Sellers have the option to
extend the duration of an Order for each Gig Extra that is added to the
Order. This is to cover the time needed to complete the extra service.
all about helping Sellers leverage their skills. We seek to empower top
performing Sellers with helpful tools to grow their business. Sellers who
invest in self-promotion may achieve greater customer satisfaction. And, if
they deliver on time and maintain high quality and ratings, KoboGiGs may reward
them with new statuses, special opportunities, benefits, and tools that come
- KoboGiGs Sellers can gain
account Levels based on their activity, performance and reputation.
- Advancement in Levels are updated
periodically by an automated system.
- The current Levels a Seller can
achieve are, Level 1, 2, and Top Rated.
- Sellers who cannot maintain
their high-quality service, experience a severe drop in ratings, or stop
delivering on time risk losing their Seller status and the benefits that
come with it. For example, late deliveries, warnings to the Seller’s
account and cancellations can cause a Seller to move to a different Level.
- Advanced levels provide their
owners with additional benefits, including offering Gigs for higher prices
through Gig Extras, or selling their Gig in multiples.
Top Rated Sellers
- Top Rated Sellers are chosen
manually by KoboGiGs editors through an ongoing review process based on
seniority, volume of sales, extremely high ratings, exceptional customer
care, high order completion rate and community leadership. Top Rated
Sellers gain access to more extensive features than previous levels,
including exclusive access to beta features and VIP support.
- Top Rated eligibility is
constantly evaluated by KoboGiGs to ensure that the quality standards and
expectations of the Top Rated selection is kept. KoboGiGs retains the
right to change a Top Rated Seller status in light of such evaluation. In
addition, Top Rated Sellers who cannot maintain their high quality service
through a severe drop in ratings, stop delivering on time, increased
cancellation rate or violate our Terms of Service and/or our Community
Standards, also risk losing their Top Rated status and the benefits that
come with it.
- Pro Sellers are pre-verified
professionals who undergo a vetting process by KoboGiGs editors. Applying
for KoboGiGs Pro is open to everyone: professional freelancers who are new
to KoboGiGs, as well as existing KoboGiGs Sellers.
- Pro Sellers eligibility is
constantly evaluated by KoboGiGs to ensure that the quality standards and
expectations of the Pro Seller selection is kept. KoboGiGs retains the
right to change a Pro Seller status in light of such evaluation. In
addition, Pro Sellers who cannot maintain their high quality service
through a severe drop in ratings, stop delivering on time, increased
cancellation rate or violate our Terms of Service, also risk losing their
Pro status and the benefits that come with it.
Sellers have access to several exclusive features that help customize the way
their services can be offered.
- Sellers can also send Custom
Offers addressing specific requirements of a Buyer.
- Custom Offers are defined by
the Seller with the exact description of the service, the price and the
time expected to deliver the service.
- Custom Offers are sent from the
- Services provided through
Custom Offers may not violate KoboGiGs’s Terms of Service and/or our
- Project Milestones:
- Custom Offers above N30,000
may include up to three project milestones. Each milestone is paid and
delivered separately in accordance with each Custom Offer’s description
- A milestone is marked as
Complete after it is delivered by the Seller and then accepted by the
Buyer. A milestone will be automatically marked as complete if no
acceptance or request for modification were submitted within 8 days after
marked as Delivered, however, in such case the Order will be stopped and
all further milestones will be cancelled.
- Once a milestone is delivered,
Buyers may choose to either continue with the Order and pay for the next
milestone, or to stop the Order. Please note that if you choose to stop
the Order, the current delivered milestone will not be cancelled.
- Eligible Gigs have the option
to use Stock Images.
- “Stock Images” is a Gig Extra
that allows Sellers to choose from an exclusive catalog of images as part
of the final delivery of work.
- Sellers earn 25% of revenue
from the Stock Images Extra, for completed orders only.
- Important: Each selected Stock
Image is authorized for a one time use. The selected image is integrated
with the delivered work only and not as a stand-alone or for recurring
use. Sellers are unauthorized to share the original image file with the
Buyer or any third party.
- Important: If you cancel an
Order that includes a Stock Image, the usage of that Stock Image will be
cancelled as well and you will no longer be able to use the Stock Image
Extra on the same Order.
- All Stock Images are licensed
who has full ownership and copyrights to the Stock Images provided on KoboGiGs
and shall be responsible for all Stock Images and their quality.
- When using Stock Images, you
represent and warrant the following:
- You may not sell, modify,
re-use, re-sell, distribute, display, reproduce or make any other use of the
- Stock Image(s) may not be
- on a stand-alone basis with
no other content;
- for pornographic, defamatory
or other unlawful purposes;
- as templates used to create
multiple copies of the same Gig;
- for the purpose of enabling
file-sharing of the image file; or
- in logos, trademarks, service
marks or any other branding or identifiers.
- If Stock Images featuring
individuals is used in connection with a sensitive, unflattering or
controversial subject, you must include a statement that the image is
used for illustrative purposes only and the individual is a model.
- You may not activate the
“right-click” function in Stock Images, remove any metadata in Stock
Images, or reverse engineer, decompile, or disassemble the Stock Image(s)
to enable the download or use Stock Images on a stand-alone basis.
- No ownership or copyrights to
Stock Images are granted to you.
- Users can contact KoboGiGs's
customer support department for assistance here.
Shipping Physical Deliverables
Some of the
services on KoboGiGs are delivered physically (arts and crafts, collectable
items, etc.). For these types of Gigs, Sellers may decide to add shipping
charges. Sellers can add shipping charges for local shipping (within the same country)
and for international shipping (anywhere else).
- Gigs that include shipping
costs must have physical deliverables sent to Buyers.
- Shipping costs added to a Gig
only pertains to the cost Sellers require to ship physical items to
- Important: Buyers who purchase
Gigs that require physical delivery, will be asked to provide a shipping
- Sellers are responsible for all
shipping arrangements once the Buyer provides the shipping address.
- KoboGiGs does not handle or
guarantee shipping, tracking, quality, and condition of items or their
delivery and shall not be responsible or liable for any damages or other
problems resulting from shipping.
- A tracking number is a great
way to avoid disputes related to shipping. We require entering the
tracking number if available in the Order Page when delivering your work.
- You may not offer direct
payments to Sellers using payment systems outside of the KoboGiGs
- KoboGiGs retains the right to
use all publicly published delivered works for KoboGiGs marketing and
- Buyers may request a specific
service from the Post a Request feature. Services requested on KoboGiGs
must be an allowed service on KoboGiGs. Users should refrain from using
the Post a Request feature for any purpose other than looking for services
- Please refer to the Payment Terms for making Payments through
the KoboGiGs platform and to learn about fees and taxes.
- In addition, Buyers can request
a Custom Order which addresses specific Buyer requirements, and receive a
Custom Offer from Sellers through the site or through KoboGiGs Anywhere.
- You may not offer Sellers to
pay, or make payment using any method other than through the KoboGiGs.com
site. In case you have been asked to use an alternative payment method,
please report it immediately to Customer Support here.
- Once payment is confirmed, your
order will be created and given a unique KoboGiGs order number (#FO).
- Sellers must deliver completed
files and/or proof of work using the Deliver Work button (located on the
Order page) according to the service that was purchased and advertised on
- The Deliver Work button may not
be abused by Sellers to circumvent Order guidelines described in these
Terms of Service. Using the “Deliver Work” button when an Order was not
fulfilled may result in a cancellation of that Order after review, affect
the Seller’s rating and result in a warning to Seller.
- An Order is marked as Complete
after it is marked as Delivered and then accepted by a Buyer. An Order
will be automatically marked as Complete if not accepted and no request for
modification was submitted within 3 days after the Order was marked as